FAQ

These are some of the most Frequently Asked Questions we receive.  If you have additional questions, please contact us and we will be happy to help you. We accept phone calls from 9:30 am until 4:30 pm Tuesday-Friday and on weekends for current clients .We are known for having a very quick response time to answering e-mails and we are able to receive text messages. (321)266-1566

info@enchantedcakes.net

Q: Do you just make wedding cakes?
A:  No we make cakes/cupcakes and desserts for all occasions.Our services include but are not limited to: Hand carved 3-D Cakes, Wedding/Groom Cakes, Special Occasion Cakes, Children Cakes, Adult Cakes, Rice Cereal Treat Cakes, Brownie Cakes, Jumbo Cupcakes, Standard cupcakes, Filled  cupcakes,  Mini cupcakes, Cupcake bouquets, Cake shots, Dessert bars, Brownies, Hand made candy, Handmade pressed sugar flowers, Pastry Platters, Mini Cheesecake bites, Key lime pie bites, Cake pops, Mini tarts, Buckeye Balls (peanut butter balls dipped in chocolate), Mini cream puffs, Banana Pudding Shots, Layered Jell-O cups, Chocolate popcorn bites, Peppermint bark, Chocolate Chip Banana Bread, Walnut Banana Bread, Sugar free Banana Bread,  Truffles, Chocolate covered strawberries, Tuxedo and Bridal dipped strawberries, Gift baskets, Chocolate dipped pretzels, potato chips, Oreo’s, marshmallows, etc.
 Q: What are your hours?
A: We are available by appointment only. Since we do not have a traditional walk in style business we can keep our overhead low and pass on the savings to you. Most orders are placed via a contract/order form being e-mailed to our clients.
 Q: Do you have tastings?
A: Yes, tastings are designed to provide you a taste of our standard cakes, icings and fillings. Our standard tasting platter consists of a white cake, a chocolate cake, a strawberry infused cake, a marble cake and an almond cake. At your tasting you will also be able to try our fondant, and our buttercream as well as our most requested fillings. Standard tastings are free for orders that will have at least 75 servings. Custom tastings (you choose 5 flavors of cake and 5 fillings to taste) or tastings for smaller orders are $25.00. Tastings are for 2-4 people, additional people will result in a further $5.00 per person fee. We do tastings outside of business hours because we want to spend quality time with you. Weekday tastings are held at 7:00 pm, Sunday afternoon appointments are occasionally available. The tasting is the perfect time to bring in your design ideas and magazine clippings and talk to us about how best to customize your cake. You need to be prepared for a productive discussion to get the most out of your tasting. We like to limit the tastings to 45 minutes. Vegan and Wheat free Gluten free tastings are $30.00. 
 Q: Do you offer consultations without tastings?
A: Yes, Consultations can be done over the phone, via Skype, over e-mail or  in person . Consultations are always free and we have weekday afternoon or evening appointments available.  Amanda at Enchanted Cakes will help plan and coordinate the details of your cake and or dessert bar so you can sit back and relax.
 Q: How much are your cakes?
A: Our wedding cakes iced in either buttercream or vanilla fondant begin at $4.75 per serving. Birthday cakes begin at $3.75 per serving. Cupcakes begin at $30.00 per dozen for standard size and $24.00 for two dozen mini cupcakes. As every cake is customized each cake will have a different price based on the intricacy of the design. Contact us today for a price quote.
 Q: Do you require a deposit?
A: All cakes over $100.00 require a 25% non-refundable save the date deposit. Your order is not confirmed until we have received your signed contract and deposit. Dates are available on a first come first served basis, once we have deposits from a set number of orders we will close off the date in our books and will not accept anymore orders. 
 Q: Do you deliver?
A: Yes, we deliver most of our cakes. All tiered cakes as well has 3-D cakes are not allowed to be picked up. Our delivery fee is minimal and not only covers our time and fuel costs, but set-up as well. Prices range from $5.00 for local deliveries (Cocoa Village ) to $50.00+ for distant deliveries. Most local deliveries will be $35.00. Our delivery rate is $35.00 for the first 20 miles and $0.70 for each additional mile. If you or your representatives elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Enchanted Cakes possession. 
 Q: Do you freeze cake?
A: No, we never bake and freeze. Your cake will be baked a few days before your event. If you order is being delivered  Friday night or Saturday morning for example, the cake would be baked Wednesday afternoon, the fillings and icings would be made on Thursday and the cake would be filled and crumb-coated, then Friday the cake would be decorated and delivered.  We provide only the highest quality ingredients in all of our desserts and cakes. We use organic ingredients when we can and our fillings, icings, and chocolate is made to order. We do not provide real buttercream Wedding cakes from the Month of May until mid-November as it is just too hot to maintain quality. You can ask for our vegan Buttercream during these months but please be aware the icing will be dairy-free and can only withstand temperatures up to 85 degrees.
 Q: Do you offer special dietary cakes such as vegan or sugar free?
A: Yes, we  offer low sugar and sugar free cakes and icings in both chocolate and vanilla flavor. If you are in need of Vegan or wheat free cakes please contact us for pricing and flavor options. Although our facility is not certified wheat free gluten free we are able accommodate clients whom need specialty items. We have separate bowls, utensils, pans etc. and take every precaution necessary, but those whom have severe allergies will need to find a certified facility. Our vegan cakes use only the freshest organic ingredients; we do use soy products as a dairy re-placer. We make an American style non-dairy buttercream that your friends will not even know is vegan. Do you have a family member whom does not eat sugar? Then try one of our sugar free chocolate dipped Oreo’s. We are not a nut free facility. 
 Q: Can I have fresh flowers?
A: Yes, we will work with your florist to insure that you have chosen flowers that are not poisonous. Your florist will have the cake flowers ready for us on the cake table when we arrive with your cake. We will then arrange the flowers on the cake. Only an employee of Enchanted Cakes can place the flowers on the cake for not only health and safety reasons but for design reasons as well. 
 Q: Do you rent stands?
A: Yes, we have silver cake stands both round and square, glass cake pedestals, and cupcake towers in both round and square. Our cupcake stands come in many sizes to compliment small orders of only two dozen cupcakes to large events with over 200 cupcakes. Please contact us for pricing.
 Q: When should I place my order?
A: It is never too early to reserve your date and to order your cake, but it can be too late. On average wedding and special event planners book the cake four-six months in advance of the actual event day. You can book closer to the event day, but the longer you wait the more you risk your date being unavailable. We are a small family owned and operated custom cake shop and bake to order. We only accept a set number of orders per week and once we are booked we can no longer accept any orders you can always check our home page to see of your date is available. We do ask that all orders be placed at least one- two weeks in advance. If you need a last minute order we need at least 4-5 days depending on the cake and there may be an additional fee. All carved cakes must have 7-14 days’ notice there is no exception as carved cakes take extra planning. We are unable to take same day orders as we bake to order and do not have ready made desserts available.
 Q:When is my balance due?
A: Any cake over $100.00 has to be paid for 14 days in advance. Payment can be made by cash, personal check,  PayPal or credit card. Large cake orders placed with less than two weeks’ notice require payment in full  at the time of ordering. A fee of $35.00 will be applied for any returned checks. We do not accept credit card numbers over the phone. 
 Q: Do you have a minimum order policy?
A. Carved or 3-D cakes must have minimum of 15-20 servings. Tiered Birthday cakes have a minimum of 24 servings for a round two tier. When ordering cupcakes you must order a minimum of one dozen standard size or two dozen mini.
 Q: Do you offer fake cake tiers?
A: Yes, we offer dummy cakes. A dummy cake is food grade Styrofoam that is decorated to look like the rest of your cake. It cuts down on the number of servings and allows you to have the look that you want. Dummy tiers come in round, square and even whimsical or Topsy Turvy shapes. Many of our destination weddings opt for the dummy tier, this way they can have a three tier wedding cake, they keep the top tier for their first anniversary, serve the middle tier and the bottom tier is fake. Our dummy tiers begin at $35.10 for a small 6 inch and go up to $300.00 for a large 16-18 inch.
 Q: Do you have premium and standard flavors?
A: No We do not charge extra for any of our flavors/fillings, except if you want an alcohol infused cake such as raspberry chambord or Rum. If you are having a tiered cake each tier can have a separate flavor/filing. If you are ordering standard wedding cupcakes every 24 can have a separate flavor, mini wedding cupcakes can have a separate flavor for every 48 cupcakes. When purchasing an alcohol infused cake we will ask to see ID as they can only be consumed by persons over the age of 21. 
 Q: Do you make sheet cakes or kitchen cakes?
A: No, all of our cakes have two layers of cake and one layer of filling. We do not believe that some guests should get a gourmet dessert and others should not. 
 Q: Do you offer any discounts?
A: Yes, we offer military, boy scout and girl scout discounts of up to 10% off and we have have monthly promotions. All 1st birthday cakes come with a free smash cake and if the grooms cake is ordered at the same time as the wedding cake it receives a 10% discount. Please look at out promotions page to see our most current promotions.
Q: How long have you been in business?
A: We are family owned and operated and have been for 25 years. We are licensed and insured. The current owner took over the business from her mother seven years ago. Family is very important to us and as every employee is family Enchanted Cakes of Brevard will not tolerate any “bad attitudes “while planning your wedding cake. Any comments thought to be offensive, threatening, rude, or obnoxious toward any employee or partner of Enchanted Cakes will merit a warning; any further comments will result in the termination of our services. In this case, clients will be refunded all monies paid to date less their non-refundable deposit.  We would welcome the opportunity to earn your trust and deliver you the best service in the industry. 
Q: Where are you located?
A: We are located in Crestview Plaza off of Us 1 between 520 and Dixon. Our mailing address is below.
Enchanted Cakes of Brevard
956 N. Cocoa Blvd
Suite 1111
Cocoa, FL, 32922